Adapting to a new normal: How small businesses have innovated in unprecedented times

The event was chaired by Rebecca Park, Senior Practice Lead, Financial Services, Global Counsel. The panel included:

•  Andrew Goodacre, CEO, British Independent Retailers Association
• Jordan Shwide, General Manager of Business Banking, Monzo
• Paul Scully MP, Minister for Small Business, Consumers & Labour Markets
• Kaushalya Somasundaram, Head of Payments Partnerships & Industry Relations at Square UK
• Steve Wright, Business Owner, Tiny Idea Food

The discussion explored:

• How have small businesses used technology to respond to changing circumstances?
   
• What are the policy challenges facing small businesses in receipt of government support?
   
• How have changing patterns of economic behaviour (such as the usage of cash) affected small businesses?
   
• What are the digital skills challenges facing SMEs and how can policymakers address these?